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The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global
October 29, 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.
Executive Book Summaries®: The Trillion Dollar Meltdown by SkillSoft Corporation
December 2008 - (Free Research) The Trillion Dollar Meltdown explains the arcane financial instruments, the chicanery, the policy misjudgments, the dogmas and the delusions that created the greatest credit bubble in world history.
VUE Software: Insurance Commission & Incentive Compensation Management by CSSI
VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor.
Business Rules with JBoss: Value Overview and High-level Technology Summary by JBoss, a Division of Red Hat
July 2009 - (Free Research) In this webinar you will learn about the features, capabilities, and value offered by JBoss Enterprise Middleware in the management of business rules. We'll introduce business rules management concepts and value, explore use cases, and dive deeper into the JBoss Enterprise business rules management technology.
Business Ready Virtualization for the Data Center by Dell, Inc.
June 2009 - (Free Research) Dell is committed to driving the cost and complexity out of virtualization, helping you accelerate adoption and achieve cost savings sooner without sacrificing productivity. Read this solution guide to learn about Dell's Business Ready Virtualization Configurations.
Data Center Projects: Commissioning by APC
November 2009 - (Free Research) The commissioning process flow is described and critical success factors are discussed. The commissioning process inputs and outputs are also placed in context with other key data center project process phases and steps.
Green IT Through Better Hardware Utilization by IBM
July 2009 - (Free Research) This videocast highlights how to go green in your data center with better hardware utilization. Watch as industry pro David Payne discusses some of the challenges of this approach as well as how to start reducing energy consumption at the hardware level.
Data Center Projects: Project Management by APC
November 2009 - (Free Research) This paper presents a framework for project management roles and relationships that is understandable, comprehensive, and adaptable to any size project.
The Tangible Value of Server Virtualization by Dell India
December 2007 - (Free Research) Virtualization is more than just a concept-- it is a concrete business strategy that can provide tangible value for companies in virtually any industry. Read this paper to learn more about Dell's virtual infrastructure solutions.
Data Center Projects: Establishing a Floor Plan by APC
June 2007 - (Free Research) A floor plan strongly affects the power density capability and electrical efficiency of a data center. This paper provides structured floor plan guidelines for defining room layouts and for establishing IT equipment layouts within existing rooms.
Data Center Projects: Growth Model by APC
November 2008 - (Free Research) Long term data center or network room capacity planning may seem impossible in the face of evolving IT technology and business requirements. This paper shows a simple and effective way to develop a capacity plan for a data center or network room.
Optimizing the Datacenter for Cost and Efficiency by Dell, Inc. and Intel
April 2009 - (Free Research) The current state of the datacenter, demands a transformation that helps in improving space utilization and lowering power consumption while still providing the scale and availability the business requires. Today, lowering the energy and administration/management costs are two key focus areas of datacenter managers in the Asia/Pacific region.
Data Center Projects: System Planning by APC
February 2009 - (Free Research) The planning sequence described in this paper covers the design of the data center's physical infrastructure layer, whose job it is to house, power, cool, and protect the data center's computing and network functions.
Data Center Projects: Standardized Process by APC
June 2007 - (Free Research) This paper covers projects involving new construction or upgrades to the data center’s physical infrastructure - the power, cooling, and other physical systems that house and protect the data center’s IT equipment.
Driving Efficiency Within your Data Center: Reduce costs by reducing duplicate data by Data Domain
July 2009 - (Free Research) This presentation transcript features Brian Babineau, senior analyst with the Enterprise Strategy Group. Today Badineau would like to talk to you a little bit about driving efficiency within your data center and how you can reduce cost by reducing the amount of duplicate data that maybe in your environment.
Cutting Costs with Greener IT by Wipro Technologies
October 2009 - (Free Research) The tools for assessing enterprise-level green practices have evolved from do-it yourself Excel spreadsheets to elaborate carbon accounting software suites available on a subscription basis. By first determining a baseline, organizations can set clear goals for adopting greener IT practices.
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