IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Business Process Management (BPM) | Application Management and Maintenance | Customer Service (General) | Service Organization Management | Business Planning | Data Security | Virtualization | Business Intelligence Solutions | Service Oriented Architecture (SOA)

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How to ensure data privacy compliance in the application testing environment by Compuware Corporation October 20, 2009 - (Free Research) This paper discusses a five-step best practices approach to implementing a cost-effective and timely data privacy solution. It also details a brief case study illustrating how Compuware’s combination of tools, technology, best practices and customized services can save time and money. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

General Guidelines for Building Effective Service Catalogs by Global Knowledge December 06, 2011 - (Free Research) In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Communication Breakdown and Conflict within Teams by Global Knowledge Network, Inc. May 2004 - (Free Research) Team interaction is an essential component of job success. Often, the creation of teams can lead to communication breakdown and conflict. Learn to identify positive versus negative conflict and how each can impact on your project. This paper also includes a behavioral quiz to help you determine the health of your team. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Innovation  - IT Service Management Strategies for Success by FrontRange Solutions Inc. December 2011 - (Free Research) Learn about unifying PC lifecycle management and IT service management, and how your service catalog, configuration management database (CMDB), and service level management (SLM) comprise the 3-legged stool that establishes IT as a strategic business partner. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

City of Tucson - City Government Pursues ITIL with HP Training by HP and Intel May 2011 - (Free Research) This case study highlights how a government agency used ITIL best practices in the face of ever-tightening budgets and staff resources in order to implement a Service-Oriented Architecture (SOA) for greater agility and end-user satisfaction. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

SAP Managed Services Survey Findings by ComputerWeekly.com July 2010 - (Free Research) During Q2, 2010 The Birchman Group carried out a survey focused on SAP support and managed services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How IT can work with the gadget-conscious Generation Y by ComputerWeekly.com October 2010 - (Free Research) Generation Y is rapidly entering the workforce, bringing with it the most technology-literate set of workers ever employed. They don’t want to be locked down and restricted – they want flexibility and the freedom to use their own devices and familiar social tools in their jobs. That presents a whole new set of risk management challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

White Paper: Think Integration - Eliminate Frustration by Microsoft September 2008 - (Free Research) Learn more about how integrated business solutions offer productivity, performance, and profits to services organizations. (WHITE PAPER) GO TO WHITE PAPER

The Business Case for RDP Acceleration by Ericom Software March 2010 - (Free Research) Microsoft RDP is the de-facto standard protocol for accessing remote applications and desktops. This white paper identifies some of the RDP performance challenges facing organizations, as well as their potential causes and cures. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accenture Technology Vision 2012 by ComputerWeekly.com January 2012 - (Free Research) Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012. (IT BRIEFING) VIEW ABSTRACT | GO TO

E-Guide: Key Strategies for Improving Customer Service in a Down Economy by Citrix Online Go To Meeting January 2012 - (Free Research) Read this e-guide and explore key techniques for using Web 2.0 technologies to improve your customer service, marketing and sales efforts. Discover a sound customer service strategy for your organization, as well as two types of online customer service initiatives. (EGUIDE) VIEW ABSTRACT | GO TO

2011–2012 IT Budget Benchmarks by ComputerWeekly.com November 2011 - (Free Research) The Corporate Executive Board IT Budget Benchmarking Survey assess IT spending,  staffing, and outsourcing levels at more than 175 organizations globally, representing roughly US$38 billion in IT spend. Download for the latest IT budget trends. (IT BRIEFING) VIEW ABSTRACT | GO TO

Software Licensing and Subscription by ComputerWeekly.com August 2011 - (Free Research) This research from Freeform Dynamics, based on a survey of end users,  identifies the challenges faced by IT departments and suppliers on software licensing, and offers advice to organisations on dealing with software licensing. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

The Benefits of Investing in ITIL Advanced Certification by Global Knowledge April 2011 - (Free Research) Thiswhite paper discusses the top-five results of this research project. Read on to find out the key results and the top-three recommendations of the ITIL Experts who participated in the project. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Get Serious About SOA Governance: A Five-Step Action Plan for Architects by Oracle Corporation August 2008 - (Free Research) Whether your organization's service-oriented architecture (SOA) has 50 services being used by one customer, or 50 customers using one service, you need SOA governance; increased business agility depends on it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Rethinking Managed Print Services (MPS) by ComputerWeekly.com November 2011 - (Free Research) This paper from Quocirca outlines the need for Managed Print Services (MPS)  and why organisations that are operating a heterogeneous print environment should consider an independent MPS provider to proactively manage and transform their print infrastructure. (ANALYST REPORT) GO TO ANALYST REPORT

Analyze Your IT Infrastructure Now! by Centennial-Software June 2008 - (Free Research) Organizations are faced with regulatory, compliance and cost pressures that impact IT departments immensely. Evaluate your organization now to see how you can improve IT to deliver more value! (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Rules Management: Meeting Evolving Business Requirements by ILOG, an IBM Company April 2008 - (Free Research) This white paper discusses a set of tools for effective business rule management. Learn how to author, deploy and manage critical business rules with greater speed and efficiency. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

High Availability for Business-Critical IT Services Using Oracle's Sun SPARC Enterprise M-Series Servers by Oracle Corporation May 2010 - (Free Research) Oracle’s Sun SPARC Enterprise M-Series servers, Oracle® Solaris, Oracle Solaris Cluster, and educational and professional services from Oracle can help organizations maximize the availability of business-critical IT services. Continue reading to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CA Interactive IT Executive Series: Application Lifecycle Management Part 2 by CA Technologies. June 2011 - (Free Research) As organizations recover from the global recession and begin to look to more efficient and effective expansion of services provided to end-users, many organizations are struggling with how to thrive as IT environments become more and more complex. Learn how to deliver exceptional quality of experience during application delivery. (VIDEO) VIEW ABSTRACT | GO TO

crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Information Security Services - PCI Compliance: Has your QSA thrown you under a bus? by Dell SecureWorks UK May 2011 - (Free Research) Check out this white paper to learn the different problems organizations have faced with their QSA's, how to recognize these problems, and how to avoid hiring a QSA that will present these problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc. January 2012 - (Free Research) Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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