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One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.
September 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
Advanced Case Management: Making its Mark on Key Government Sectors by IBM
May 2012 - (Free Research) Government agencies are frequently adopting advanced case management strategies to automate processes, streamline practices and achieve better, swifter results. This paper from IBM discusses how advanced case management strategies are taking hold in today's agencies and how these practices can help foster more efficient, effective environments.
Applying Knowledge Management to Project Management by Global Knowledge
June 2009 - (Free Research) There is a growing, interdisciplinary field known as knowledge management that is dedicated to how we acquire, organize, manage, share, and utilize knowledge and information. This white paper will discuss what knowledge management is, why it is important, and how you can apply knowledge management to project management.
How to ensure data privacy compliance in the application testing environment by Compuware Corporation
October 2009 - (Free Research) This paper discusses a five-step best practices approach to implementing a cost-effective and timely data privacy solution. It also details a brief case study illustrating how Compuware’s combination of tools, technology, best practices and customized services can save time and money.
Records Management: The Keys to Success
by Iron Mountain
April 2012 - (Free Research) <p>With the heightened compliance regulations, your records management has never been more important. Read this e-book to discover: the importance of physical and digital records convergence, why data retention is a cross-departmental concern, new apps designed specifically for e-discovery, and the compliance risks associated with social media.</p>
General Guidelines for Building Effective Service Catalogs by Global Knowledge
December 2011 - (Free Research) In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs.
SharePoint 2010 Document Sets: Better Ways To Manage Content by Global Knowledge
November 2010 - (Free Research) This paper examines the various benefits of using document sets. Document setsare an excellent solution that enables teams of users to handle multiple related documents as a group. All-in-all, document sets are designed to make your life easier from the perspective of maintaining and finding similar content.
The Advantages of Proactive vs. Reactive Information Management
by Iron Mountain
March 2012 - (Free Research) Access this resource to learn methods and best practices for information management that IT leaders can implement to improve efficiency, compliance and cost savings, including six steps to greater compliance.
Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.
3 Leading Practices for Agile BI success in Mid-market Organizations by Dell, Inc.
June 2012 - (Free Research) Join this live webcast at 11 a.m. EDT (8 a.m. PDT) on June 5th to gain insight into three leading practices for implementing agile business intelligence (BI). View this insightful resource to learn how to get started with your BI initiative and discover how to be successful with limited budget and staffing resources.
Less paperwork gives local practice more time for patient care by HP and Intel
April 2012 - (Free Research) <p>Deploying EHR integrated practice management application can aid in replacing paper charts with electronic medical records and document 100% of patient encounters electronically! Download this case study to learn how Central Eye Consultants did it!</p>
Get Your HR Department Back on Track in 5 Easy Steps
by Iron Mountain
March 2012 - (Free Research) Organizing, indexing and storing info is paramount to HR departments today. This paper offers up five best practices for elevated HR efficiency. Read this and learn why reducing paper, employing a hybrid approach based on both paper and digital records, and joining forces with a trusted partner can enable swifter and more efficient operations.
How to Implement an Effective SharePoint Governance Plan by AvePoint, Inc.
September 2011 - (Free Research) This white paper outlines the need for governance in an organization and how SharePoint can help achieve a successful governance plan. Topics discussed include: why implement a governance plan, how to implement a plan and best practices.
Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc.
May 2006 - (Free Research) Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst.
Best Practices: A Checklist for Backup Tapes by Iron Mountain
February 2012 - (Free Research) Check out these best practices to get the most out of your tape backups. Discover keys to help you define your needs and ensure future success by establishing regular testing of recovery procedures. Also included is a breakdown of tape's lifecycle to help you better understand the backup process, and tips for proper tape handling and transport.
Risk Management: How Vulnerable is Your Backup Media? by Iron Mountain
March 2012 - (Free Research) Check out this white paper for tips to help you securely manage backup and recovery processes. Discover the importance of developing a chain of custody when it comes to data, learn how authorization and access restrictions can help keep your information secure, and receive best practices for choosing an offsite data backup/protection partner.
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