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Getting it Right: Seven Steps to Right Channeling Customer Interactions by Oracle Corporation
March 01, 2012 - (Free Research) In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time.
Accela Video Whitepaper: Differentiate Your Company with Complete CRM by Oracle Corporation
April 05, 2010 - (Free Research) Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.
A Better Option for Hardware and Software Support by Hewlett-Packard Company
May 11, 2012 - (Free Research) Access this white paper to learn how your organization can reduce downtime with effective support services. Discover a system that provides hardware and software support and remote monitoring to diagnose and solve problems more quickly.
Thetrainline.com: Datacentre Transformation by ComputerWeekly.com
May 29, 2012 - (Free Research) Josko Grljevic, IS Director of thetrainline.com, explains how he cut its IT costs dramatically by virtualising its data centre and moving IT services into the cloud.
Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.
Multi-Modal Learning by SkillSoft Corporation
Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies.
HIPAA Compliance White Paper by KineticD
August 02, 2010 - (Free Research) Data Deposit Box supports HIPAA compliance through automated, continuous off-site dataprotection with on-demand recovery, while ensuring strict data security and confidentiality. Data Deposit Box eliminates the damaging impact of data loss. Read this paper to find out more.
Automating User Provisioning: A User’s Perspective by Oracle Corporation
April 12, 2011 - (Free Research) Catch this FREE webcast to find out how Educational Testing Service (ETS), a private nonprofit organization devoted to educational measurement and research, is leveraging Oracle Identity Manager to meet its user administration needs.
HIPAA Best Practices Checklist by Iron Mountain
March 08, 2012 - (Free Research) This resource offers a checklist for best practices that go beyond HIPAA compliance, ensuring your health care facility remains in good standing with the law and the public.
Creating a HIPAA compliant backup in the cloud by CommVault Systems, Inc.
May 21, 2012 - (Free Research) This E-Guide from SearchHealthIT.com examines why cloud backup and disaster recovery is becoming an increasingly more viable option for health care facilities looking to meet HIPAA requirements while safeguarding critical data off-site.
Essential Guide to HIPAA Compliance and Data Protection Strategies by SearchHealthIT.com and SearchSecurity.com
August 17, 2011 - (Free Research) Effectively addressing the new HIPAA privacy and security rules introduced in the HITECH Act requires an assessment of your organization’s biggest vulnerabilities as well as the deployment of the right technology to reduce the risk of data loss. Inside this expert resource, gain insight on current healthcare security topics.
PMP Examination Changes for 2011 by Global Knowledge
March 04, 2011 - (Free Research) The Project Management Institute (PMI) prides itself as the largest project management organization in the world and for the comprehensive, standards-based Project Management Professional (PMP) certification it offers to project managers. Check out this white paper to learn more.
E-Guide: What is Health Data Archiving? by Dell, Inc.
May 04, 2011 - (Free Research) Due to the federal Health Information Portability and Accountability Act (HIPAA), health care facilities are required to save enormous amounts of patient data every year. As a result, data archiving should be a key part of every facility’s IT plan. Access this eguide for a guide to selecting the right archiving approach to meet your storage needs.
PODCAST: SOX, GLBA and HIPAA: Multiple Regulations, One Compliance Solution by Tripwire, Inc.
August 24, 2009 - (Free Research) What do SOX, GLBA, and HIPPA all have in common? These important regulations all require technical safeguards to protect or guarantee the veracity of critical information. In this Q&A podcast, gain an understanding of the above regulations and discover what capabilities and organization must have in place to address the requirements.
The Global State of the PMO 2012 by ComputerWeekly.com
May 17, 2012 - (Free Research) This 2012 benchmarking survey from ESI assesses the role of the Project/Programme Management Office (PMO), its development to full-blown maturity and value to the business.
Strategy Guide to Converged Infrastructure in K-12 Education by HP & Intel
October 20, 2011 - (Free Research) This white paper will shed light on how converged infrastructure is uniquely positioned to help schools deliver state-of-the-art capabilities at affordable price points and without taxing internal IT resources.
The global state of the PMO: The IT perspective by ComputerWeekly.com
May 05, 2011 - (Free Research) This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement.
The global state of the project management office by ComputerWeekly.com
May 05, 2011 - (Free Research) This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future.
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