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Customer Experience Management (CEM) | Customer Relationship Management (CRM) | Customer Service (General) | Customer Information Management/ Customer Databases | Business Process Management (BPM) | Storage Management | Compliance Management/ Sarbanes-Oxley Compliance | Enterprise Information Integration/ Metadata Management | Customer Data Integration | Customer Interaction Management

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HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc. HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Doing Medical Right with Nucleus by Mentor Graphics October 30, 2008 - (Free Research) The design and development of electronic devices is no trivial matter - especially when the devices serve the medical industry. This paper discusses the similarities and illustrates the benefits gained by using the Nucleus OS approach when developing today's medical devices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving HIPAA Security Rule Compliance with Lumension Solutions by Lumension March 02, 2009 - (Free Research) Read this white paper to learn about the HIPAA Security Rule compliance challenges Healthcare organizations face with the move to put patient medical records online and how they are addressed by proactive risk management and required audit readiness. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Hitchcock Schools Protects SQL Servers and Data with Replay AppImage by AppAssure Software June 01, 2009 - (Free Research) The IT group at Hitchcock is responsible for all the end-user devices, network equipment, and servers that support students, teachers, administrators, and education programs. Central to their mission is protecting data that resides on SQL servers. That would be a much bigger worry if it weren't for Replay AppImage. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Uncovering Insight Hidden In Text: How Unstructured Data Analysis Is Helping IT Deliver Knowledge by SAP BusinessObjects June 19, 2009 - (Free Research) With business units demanding more access to corporate data, IT is pressured to deliver. Yet current business intelligence (BI) and data warehouse systems only examine specific quantifiable data. This white paper from Business Objects, explores the growth trend of unstructured data and examines the many benefits of unstructured data analysis. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Architecting Deduplication and Virtualization for Best of Breed Data Protection by Data Domain May 08, 2009 - (Free Research) In this webcast you'll hear from Brad Blake, IT Director for Boston Medical Group, as he discusses their rapid growth in storage requirements, relationship with Data Domain, and the benefits achieved from implementing Data Domain systems. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Blackboard Ensures E-Mail Availability with AppAssure's Replay AppImage by AppAssure Software June 01, 2009 - (Free Research) What happens to a business like Blackboard when email stops working? Orders aren't received. Support messages aren't sent. Communication stops. With Replay AppImage fully implemented, Blackboard is only minutes away from complete Exchange recovery should they experience anything from a small glitch to a full-blown disaster. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Business Analytics for the CIO by SAS Institute Inc. June 25, 2009 - (Free Research) Organizations today are dealing with increasingly complex issues, dynamic changes and a systemic need for evidence-based decisions across a growing range of decision makers. The SAS® Business Analytics Framework maximizes the value of technology and information assets - enabling organizations to address critical business issues right... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Steps to Gaining Control and Managing Complexity in the Data Center through Service Automation by BMC Software, Inc June 15, 2009 - (Free Research) Automating your data center can improve operational efficiency and give you control over service quality, security, and business agility, while simultaneously reducing risk and costs. Learn how five simple steps can help you chart your course to automation and show you how to develop a deliberate and well-planned incremental approach. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PCI Compliance in a Silver-Lined Cloud by Alert Logic May 05, 2009 - (Free Research) PCI DSS is tough to achieve, but tougher to maintain. This webcast provides tips from David Taylor, founder, PCI Knowledge Base, on how a cloud based solution maintains compliance and security in a world of shrinking budgets and expanding regulations. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Business Intelligence - Now More Than Ever by SAP BusinessObjects December 19, 2008 - (Free Research) The goal of this white paper is to explain why business intelligence is a sound investment for any IT manager to make, especially now. Budgets are tighter and demands from executives to see immediate results from IT implementations are increasing. This paper outlines the benefits of a BI solution and its impact on a company. Read on to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Video: Endpoint security fundamentals by Sophos Inc. April 24, 2009 - (Free Research) This video offers a "back to basics" look at endpoint security and helps you identify the truly critical components of an enterprise client security program, especially when budgets are tight. (VIDEO) VIEW ABSTRACT | GO TO

Better Customer Insight, Better Bottom Line by Attivio, Inc. December 01, 2008 - (Free Research) In order to protect revenue and ensure the continuation of a company's most important customer relationships, it takes a 360 degree view of every customer to drive retention and loyalty improvement. Read this white paper to discover the uses and advantages of unified information access as well as VOC (voice of the customer) efforts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building a Best-Run Finance Organization by SAP America Inc June 01, 2008 - (Free Research) This SAP Executive Insight examines the changing role of the finance organization in today's business environment. Further, it describes how companies can develop best-run finance organizations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Should Your Email Live In The Cloud? A Comparative Cost Analysis by Google January 05, 2009 - (Free Research) This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Three Must-Have Capabilities for Managing Enterprise Desktop Environments by Bit9, Inc. June 10, 2009 - (Free Research) Today, more than ever, businesses rely on a dependable desktop and laptop environment to drive revenues and growth. This whitepaper will discuss the three must-have principles that represent the most fundamental components that every IT organization must employ to realize a winning desktop management strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reaping the Rewards of a Comprehensive SAP Data Management Solution by Informatica, formerly Applimation April 03, 2009 - (Free Research) More than ever, organizations are looking for ways to cut costs and maximize the use of every dollar. One way leading companies are doing this is by adopting smarter application data management solutions that proactively manage and optimize precious resources. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

eGuide: Operational BI Requires a Fresher Take on Data Integration by GoldenGate Software, Inc. February 19, 2009 - (Free Research) There is no better time to evaluate Operational BI solutions to improve customer service and loyalty, revenue opportunities, and employee efficiency. In this eGuide, learn about the value that can be created from Operational BI and the key role that data integration plays in achieving success. (EGUIDE) VIEW ABSTRACT | GO TO

CRM Suite Software Product Directory 2009 Edition by SearchCRM April 13, 2009 - (Free Research) Inside this CRM Suite Software Product Directory, you'll find basic information about the major vendors in the CRM suite market and the products they sell. Each listing is accompanied by a short description and a summary including limited information about functionality and product use. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

ITIL Version 3 - What the Changes Could Mean to You by Global Knowledge December 2008 - (Free Research) As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving Profitable Growth through Exceptional Customer Experience by CA November 2008 - (Free Research) In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Globo.com customer story by SPSS Inc. Worldwide Headquarters May 2009 - (Free Research) This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

CRM: Metrics that Effect the Bottom Line by Actuate May 2009 - (Free Research) Customer relationship management or CRM, is yet another one of those popular three-letter programs that have been implemented by most large corporations over the last decade that has failed to live up to its expectations. Any effort that costs this much and takes up this much of your time needs to be measured and evaluated. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Communications Transformation: Transportation, Energy, and the Public Sector by Alcatel-Lucent March 2009 - (Free Research) This whitepaper will provide insight into: a- the communications requirements of three specific industry segments (transportation, energy and the public sector), b- best practices to deliver the services and manage the projects efficiently, and c- innovative solutions and strategies deployed by these industry segments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI by SPSS Inc. Worldwide Headquarters December 2008 - (Free Research) This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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